Privacy & Data Protection
POPIA Compliance
Molao is designed to comply with the Protection of Personal Information Act 4 of 2013 (POPIA) and the Botswana Data Protection Act 2018.
Who is the responsible party?
Molao Research (Pty) Ltd is the responsible party under POPIA for personal information processed through the Molao platform. Our Information Officer can be contacted at privacy@molao.app.
What personal information do we process?
| Category | Examples | Purpose |
|---|---|---|
| Account data | Name, email address, professional role, organisation | Authentication and account management |
| Usage data | Search queries, features used, session timestamps | Platform improvement and billing |
| Matter data | Documents, facts, parties you enter | Providing the Molao service to you |
| Billing data | Plan, payment status (not card details) | Subscription management |
| Log data | IP address, browser type, error logs | Security and debugging |
Your rights under POPIA
Right to access
You may request a copy of all personal information Molao holds about you.
Right to correction
You may request correction of inaccurate personal information.
Right to deletion
You may request deletion of your personal information, subject to our retention obligations.
Right to object
You may object to the processing of your personal information for specific purposes.
Right to portability
You may request your data in a machine-readable format.
Right to complain
You may lodge a complaint with the Information Regulator (South Africa) or the Information Commissioner (Botswana).
Exercise your rights
To exercise any of the above rights, email our Information Officer. We will respond within 30 days.
privacy@molao.appBotswana Data Protection Act 2018
For users in Botswana, Molao also complies with the Botswana Data Protection Act 2018. The same rights listed above apply. Complaints may be directed to the Botswana Information Commissioner.